Job Position: REMOTE Bilingual Customer Service Representative (French)

  • Application Deadline:
  • Employment Type: Full time
  • Location(s): Remote
  • Compensation:
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to
    or submit them using the Apply button below.

Required Qualifications:

• Ability to read, write, and speak French and English. In this role you will be interacting with global customers and coworkers whose primary language is French or English.
• 6 months or more of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must already reside in one of the following Canadian provinces: British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec and Saskatchewan. Not eligible in Alberta.

Key Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

Additional Details:

What You Can Expect

Overnight Shift.
All positions are remote and full-time
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

**Please include the job title and company in the subject line of all application submissions**

About Our Company:

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.