Job Position: Bilingual Remote Sales Specialists
- Application Deadline: July 18, 2023
- Employment Type: Full time
- Location(s):
- Compensation: $22.00 per hour
- How to Apply: Submit your resume and cover letter to ksipos@goodwillonline.ca
Required Qualifications:
• At least 6 months experience selling a product or service; upselling experience preferred
• At least 6 months experience in customer service
• Bilingual French/English (Must be fluent with reading, writing and speaking French )
• Experience in call center Please note: Depending on business needs, agents may be required to take some inbound call volume
• environment is a plus
• Completed high school diploma or higher
• Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand
Key Responsibilities:
SP Data Digital is currently seeking Bilingual Remote Sales Specialists (English/French) who will be connecting with existing customers to upgrade or replace decommissioned equipment, upgrade existing packages, renew contracts, and manage customer accounts. The successful candidates are those that can provide a professional connection to residential customers, analyzing current needs and enhance their experience through recommending new products
What you will be doing:
• Handle Inbound and Outbound calls to our existing customers working in our Work from Home operating environment
• Build rapport, create great customer experiences by presenting product and service solutions that resolve customer requests and prevent customer churn by following through on commitments
• This includes asking probing questions, actively listening, explaining benefits, handling objections
• Be sales focused, driving incremental revenue by upselling our products to existing customers
• Achieve multiple performance metrics to earn uncapped monthly commissions
• Comfortable with outbound calling and managing multiple applications
• Manage call flows and provide first call resolution
• Maintain a high level of confidentiality
• Please note: Depending on business needs, agents may be required to take some inbound call volume
Additional Details:
• Permanent full time hours of work: Shift timings are between Monday – Sunday: 10:00 AM-10:00 PM, 5 days a week, 8 hours shift.
• Ability to commute to our Toronto location on designated day to pick up equipment
• Must have a dedicated and distraction free workspace
• Internet connection MUST be hardwired to router with ethernet cable (No WIFI)
• Internet speeds of mi/nimum 15Mbps Download/6Mbps Upload
• Headset with microphone (USB)
• Built-in or extended Webcam
SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
About Our Company:
We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security! For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about.