Job Position: Revenue Management Coordinator
- Application Deadline:
- Employment Type: Full time
- Location(s): Mississauga
- Compensation: compensation to be determined based on experience
- How to Apply: Submit your resume and cover letter to veronique.tardif@marriott-sp.com
Required Qualifications:
Key Responsibilities:
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.
The Canada Regional Office, located at 55 St. Clair Avenue East, Room 907, Mississauga, Ontario, M4T 1M2 is currently hiring a Revenue Management Coordinator.
Responsibilities include:
the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.
Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
CRITICAL TASKS
Revenue Administrative Duties
Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.
Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.
Inventory Control
Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.
Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.
Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.
Monitor the compliance with and participation in Company promotions and eCommerce channels.
Computer Skills
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Guest Relations
Address guests” service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests” service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest”s name when possible.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Accommodate and document special requests.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one”s voice, using the callers” name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES
Analytical Skills
Computer Skills
Learning
Decision-Making
Arithmetic Computation Interpersonal Skills
Customer Service Orientation
Interpersonal Skills
Diversity Relations Communications
Communication
Listening
Telephone Etiquette Skills
English Language Proficiency
Applied Reading
Personal Attributes
Integrity
Dependability
Positive Demeanor Administration
Typing
Microsoft Office Organization
Detail Orientation
Multi-tasking
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
This is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role.