InterRent REIT

Job Position: Team Lead IT Helpdesk

  • Application Deadline:
  • Employment Type: Full time
  • Location(s): Brampton, Burlington, Hamilton, Milton, Mississauga, Oakville, Stoney Creek,  Brampton, Brantford,
  • Compensation: per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to vpeart@goodwillonline.ca
    or submit them using the Apply button below.
Apply (via Email Client)

Required Qualifications:

Qualifications
· 3+ years of experience in a Helpdesk environment
· Experience with all variations of Windows, MAC and Mobile OS
· Thorough understanding of IP networking
· Outstanding people skills and customer service skills orientation
· Able to handle rapidly changing priorities, high visibility-high stress situations
· Excellent interpersonal and telephone skills
· Excellent research skills

Additional Information
· You will be required to own a reliable vehicle as this is a Monday-Friday in-office position
· Corporate hours are 8:30am-5pm and you will be required to be on-call

Key Responsibilities:

The ideal candidate for this position has extensive experience in a helpdesk environment providing mentoring and hands-on support for all things IT including desktop, mobile and network devices. You will be responsible for providing all levels of support to our end-users, mentor other members of the team, manage the queue and help with onboarding/training as needed.

Responsibilities will include, at a minimum:
· Troubleshooting all support calls from a ticket queue submitted by end-users
· Setting up new PC/MAC workstations, printers and other peripherals
· Diagnosing and supporting all client applications
· Troubleshooting PC/MAC hardware and operating system software in a corporate environment
· Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
· Repairing and/or coordinating repair of hardware devices
· Creating documentation and/or revising training manuals
· Maintaining asset tracking
· Manage the ticket system such as assigning/following-up tickets and creating management reporting
· Mentoring other members of the Helpdesk team
· Assuming additional responsibilities and completing special projects as needed or directed.

Additional Details:

**Please include the job title and company name in the subject line of all email application submissions**

About Our Company:

InterRent REIT, along with CLV Group, have redefined what a property management and multi-family real estate company can be. Backed by 50 years of experience in the industry, we have become market leaders in real estate, property management, acquisitions and new development in our core markets which include the Greater Toronto and Hamilton Area, Ottawa, and Montréal.