Job Position: Intensive Case Manager

  • Application Deadline: 21st December 2022
  • Employment Type: Full time
  • Location(s): Hamilton,Hamilton
  • Compensation: $24.60 per hour
  • How to Apply: Submit your resume and cover letter to gmorley@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

Advanced knowledge of a second language is an asset: Farsi/Dari, Pashto, Arabic or Somali strongly preferred.
University Degree in Social Work or related Social Science or equivalent with minimum 2 years’ relevant practical experience working with newcomers required.
Social Service worker diploma or equivalent with 5 years relevant practical experience working with newcomers also accepted.
Registered and in good standing with the Ontario College of Social Workers and Social Service Workers or eligible for registration at the time of employment is required. Note: registration must be completed within 90 days after start of employment.
Minimum one year experience in an Intensive Case Management role serving a vulnerable population, including victims of trauma, is required.

Key Responsibilities:

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other. The Intensive Case Manager is responsible for providing case management support to newly arrived government-assisted refugees (GARs) during their first year of resettlement in Hamilton. ICMs will each hold a case load, comprised of individuals and families, which they will assist to integrate into the community, for a period of up to twelve months.

This position is a unionized, temporary, full-time position. The rate of pay is $24.60 per hour. This is a contract position until March 31, 2023. There are 2 positions available.

Key Responsibilities:

Welcome, interact, and support clients accessing the program and be available and approachable to address client’s needs as they arise.
Conduct initial intake and needs assessment, needs assessment matrix, quarterly check-ins, empowerment plans, and on-going needs assessment as required.
Provide appropriate and client centered information and referral regarding the various services and resources available in the community.
Manage and maintain up-to-date client files, input client data and information into the program database, complete government documents and forms, provide referrals, write case notes, and provide regular follow-up with clients.
Conduct regular home visits, and accompany clients to various appointments in the community for different services and resources.
Advocate on behalf of clients for services and resources in the community.
Provide life skills, telephone support, and crisis intervention as needed.
Participate in case management meetings with internal staff and external service providers.
Coordinate and facilitate program activities as required.
Maintain good relationships and collaborate with other internal programs and external service providers to provide support to GARs.

Additional Details:

A positive work culture that prioritizes all staff having an opportunity to contribute
A supportive team that will empower you to achieve great milestones!
Fun and engaging organizational events such as our Staff Appreciation Event
Professional development and training opportunities

As a condition of employment, the successful candidate is required to submit proof of full COVID-19 vaccination to Human Resources. In the event that successful candidates are unable to get their COVID-19 vaccination, completion of an educational session and weekly antigen testing to provide a negative result will be required.

About Our Company:

Wesley is a long-standing local non-profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication and food security in Hamilton, Halton and Brantford. We’re committed to diversity & inclusion and a healthy work life balance. We would love for you to join our team!