TTEC Company

Job Position: Bilingual Customer Service Representative-Portuguese, English- WFH

  • Application Deadline: 13th August 2022
  • Employment Type: Full time
  • Location(s): work from home
  • Compensation: per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to vpeart@goodwilloline.ca
    or submit them using the Apply button below.

Required Qualifications:

What You Bring to the Role
-Fluent in Portuguese and English
-6 months or more of customer services experience
-High school diploma or equivalent
-Recognize, apply and explain your product or service knowledge
-Computer savvy
-Your own computer with these technical requirements (sorry, no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
-A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)

Key Responsibilities:

-Answer incoming communications from customers
-Conduct research to provide answers for customers to resolve their issues

Additional Details:

What You Can Expect
-Knowledgeable, encouraging, supporting and present leadership
-Diverse and community minded organization
-Career-growth and lots of learning opportunities for aspiring minds
-And yes…all the competitive pay, performance bonus opportunities and benefits you’d expect and maybe a few that would pleasantly surprise you

About Our Company:

At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative – Portuguese-English working remotely in Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience (including Great Place to Work® – Canada for a 2nd year in a row) and company culture. This position is open to residents of British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Ontario, Quebec, and Saskatchewan.