TTEC

logo of TTEC

Job Position: Customer Service and Sales

  • Application Deadline: 10th July 2022
  • Employment Type: Full time
  • Location(s): Hamilton
  • Compensation: per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to rcagas@goodwillonline.ca
    or submit them using the Apply button below.
Apply (via Email Client)

Required Qualifications:

. 6 months or more of customer services experience
. Sales aptitude
. High school diploma or equivalent
. Recognize, apply and explain your product or service knowledge
. Computer savvy
. Must already reside in one of the following Canadian provinces: British Columbia, Manitoba, New
Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and
Saskatchewan
. Knowledgeable, encouraging, supporting and present leadership
. Diverse and community minded organization
. Career growth and lots of learning opportunities for aspiring minds
. And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d
expect and maybe a few that would pleasantly surprise you

Key Responsibilities:

What You’ll be Doing:
Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll:
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Ask probing questions to understand and listen for sales cues
Upselling products and services to existing customer base

Additional Details:

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About Our Company:

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.