Sunrise Senior Living

Job Position: Lead Care Manager

  • Application Deadline: 13th April 2023
  • Employment Type: Full time
  • Location(s): Burlington
  • Compensation: per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to
    or submit them using the Apply button below.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
• High School diploma or GED strongly preferred and may be required per state regulations
• Ability to read, write, communicate effectively with Care Managers, Community managers, residents, and family members
• In states where appropriate, must maintain applicable certifications
• Must be at least 18 years of age
• Medication Management Certificate required; ongoing training and re-education per Sunrise and state requirements
• Previous experience working with seniors and desire to serve and care for seniors
• Demonstrates leadership competencies
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
• Ability to make choices, decisions and act in residents’ best interest
• Ability to appropriately react to and remain calm in difficult situations
• Ability to handle multiple priorities
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Competent in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

Key Responsibilities:

The Lead Care Manager functions as the lead to a group of Care Managers / “Designated Care Managers” during the shift. The Lead Care Manager ensures quality care and services are being provided and documented, in a consistent manner and in alignment with each resident’s Individualized Service Plan (ISP) and Sunrise polices, to residents in our care neighborhoods. The Lead Care Manager leads by example in all job responsibilities, and may work variable hours to likely include some weekend and holiday duty.
Essential Responsibilities:
• Provide supervisory support by taking attendance at the beginning of every shift; managing call-offs/no shows; sending open shift messages and responding to shift requests
• Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their Individualized Service Plans (ISP). This may include bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities and tidying resident room
• Support team members as they encourage personalized and meaningful resident participation in life enrichment programming and ADLs
• Assist with meal service in dining room. Coach team members on hospitality standards during meal service
• Accurately document care and services provided to residents. Review care manager documentation throughout shift. Identify and bridge gaps in documentation by coaching team members
• Ensure compliance with Sunrise’s Timekeeping and Meal/Rest Period policies. Monitor team member break schedule and duration; ensure care managers clock in/out using correct job codes. Coach team members as required
• Display and encourage flexibility in work schedule by working holidays, evenings, weekends and additional shifts when necessary.
• Prepare for shift by obtaining resident group assignments before care managers arrive. Print and hand out daily assignment sheets to appropriate care managers
• Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers
• Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call off on day and evening shifts
Other Responsibilities:
• Cross trained and credentialed (including certifications where required by state) to safely administer medications if needed during times of high volume or unexpected absence
• Lead by example when clocking in/out and taking proper meal/rest breaks
• Participate in group interview process including job preview video and community tour.
• Support onboarding of new team members including shadowing and skills demonstration
• Maintain a safe and secure environment for all staff, residents and guests by following established safety standards; actively support safety practices
• Report incidents and complete appropriate paperwork immediately.
• Communicate any observed or suspected resident change of condition to the department care coordinator; assist care coordinators, when required, in development and/or updates to ISPs and communicating with residents and families
• Prevent and handle conflict by working with the team towards solutions. Communicate issues to department care coordinator, when necessary.
• Contribute to care manager annual performance review by providing feedback to department care coordinator.
• Project a positive, professional and friendly image through action, words and dress.

Additional Details:

Sunrise University and Other Required Training
• Fulfills all training required by law and Sunrise policy within the required timeframes, including the completion of all Sunrise University training and study application appropriate for the position.
• Completes Sunrise University Getting Started 1-2-3 (Leadership for Lead Care Managers)
• Completes Sunrise University Medication Care Management and the annual Knowledge Review Checks
• CPR Certificate and First Aid as required by state regulations
Physical Activity and ADA Requirements
In an 8 hour workday, team member may stand / walk:
• Hours at one time: 3 – 5
• Total hours / day: 4 – 7
In an 8 hour workday, team member may sit:
• Hours at one time: 1 – 2
• Total hours / day: 1 – 2
In an 8 hour workday, team member may drive:
• 30 minutes, one to two times a week
Team Member will support / assist: (Maximum lbs.)
• Frequently: 100 lbs.
• Occasionally: 200 lbs.
Team Member will lift / carry (Maximum lbs.)
• Frequently: 40 lbs.
• Occasionally: 70 lbs.
• Height of lift: 3 – 4 feet
• Distance of carry: 30 yards
Team Member will use hands for repetitive:
• Simple grasping, pushing and pulling, fine manipulation
Team Member should be able to:
• Read the English language
• Write clearly and effectively in the English language
• Communicate effectively in English in writing, listening and speech
• Bend: Frequently
• Squat: Frequently
• Kneel: Frequently
• Climb: Frequently
• Reach: Frequently , 3 feet

Some of the requirements to be able to Onboard any new team members are as follows:
– Vulnerable Sector Police Check – no prior convictions (must be within the last 6 months of the Onboarding Date)
– TB Step 2 or a Clear Chest X-ray (must be within the last 6 months of the Onboarding Date)
– Covid Vaccine – 3 doses

About Our Company:

Sunrise Senior Living’s unique resident-centered services are delivered by a team trained to encourage independence, preserve dignity, enable freedom of choice and protect the privacy of each resident. This approach enables us to continue championing quality of life for all seniors — it’s been our mission since 1981 and it’s what has made Sunrise Senior Living the premier provider of senior living services. Although there now are more than 300 Sunrise Senior Living communities throughout the U.S., Canada, and the United Kingdom, every location holds true to the vision on which the company was founded.
Our Mission: To champion quality of life for all seniors
Our Principles of Service:
• Preserving Dignity
• Nurturing the Spirit
• Celebrating Individuality
• Enabling Freedom of Choice
• Encouraging Independence
• Involving Family and Friends
Our Core Values:
• Passion
• Joy in Service
• Stewardship
• Respect
• Trust
Our Foundational Belief: Belief in the sacred value of human life
Our Team Member Credo:
In all our interactions with one another we will:
• Provide Excellent Service
• Embrace Diversity
• Celebrate the Achievements of Others
• Encourage Team Spirit
• Assume the Best Intentions
• Show Respect to All