Royal bank of Canada RBC

Job Position: Business Banking Advisor, RBC Advice Centre

  • Application Deadline: 30th April 2023
  • Employment Type: Full time
  • Location(s): Mississauga, Winnipeg
  • Compensation: per year
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to gmorley@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

What do you need to succeed?

Must-have:

Proven customer service and sales skills, preferably in the financial or service industry, and a track record of success in a client-focused, target-driven performance culture

An aptitude for listening, establishing rapport and finding the right solutions for customers

Excellent telephone manner, IT literacy, and digital knowledge, as well as multi-tasking and problem-solving skills

An interest in mobile and digital devices and an ability to help clients navigate through self-serve applications

Strong English oral and written communication skills (bilingualism in French is an asset)

Flexibility to work various shifts that meet our clients’ needs between Monday to Friday 7 AM to 11 PM (EST), Saturday 7am – 10pm EST & Sunday 8 AM – 10 PM (EST)

Key Responsibilities:

What is the opportunity?

The Business Banking Advisor within the Advice Center is responsible for providing professional, attentive, and accurate banking services to our clients in a contact center environment. You will be responding to clients proactively offering value added service including digital advice, opportunity spotting, and taking accountability for the resolution of their concerns. Keeping client experience in mind, you will ensure that clients receive an optimal service at a level that meets their needs. This is a full-time and shift oriented role with an opportunity to potentially work from home.

What will you do?

Provide professional financial advice to new and existing business clients

Recommend products, services, and/or share information with clients to meet their unique immediate and future financial needs

Support business & personal product and service recommendations with details that are easily understood and convert value towards the clients’ stated needs

Manage risk and compliance routines when carrying out transactions

Achieve higher levels of proficiency by providing effective advice to clients regarding deposit, cash management and payment processing needs

Demonstrates commitment to First Call Resolution by taking ownership & accountability of client problems at first point of contact

Proactively and diligently enable clients to digitally self-serve

Additional Details:

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

About Our Company:

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.