Pizza Pizza Call Centre

Job Position: Customer Service Representative (CSR)

  • Application Deadline: 2nd October 2022
  • Employment Type: Full time
  • Location(s): Hamilton
  • Compensation: $15.60 per hour
  • How to Apply: Submit your resume and cover letter to rcagas@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

Requirements:
-Must be 18 years or older
-Willing to be trained even without previous experience
-With clear criminal record or background
-Navigate well with the use of a mouse and computer keyboards
-They must supply their own operating system, internet, headset and workspace where Laptop/ Computer should have at least Windows 10 and with at least 17″ monitor and with their own connection to high speed internet
-Those in school as students are highly encouraged to apply.

Key Responsibilities:

Duties:
This position is employer/employee relationship.
This position will require the agent to handle any call that comes in. It could be anything from taking the Pizza order, talking to a delivery driver, customer and restaurant complaints.
These agents are dealing with any situation and orders that a customer or restaurant calls in with.
They are required to meet availability requirements and will be scheduled according to business needs. (Nights, weekends and holidays) for 35 to 44 hours per week where mostly their work schedule is booked weekends from 3pm to 2am.
This is for Full-time availability with work schedules Monday to Sunday from 10am to 3am early morning and with 2 days off per work.
They will be placed through an online self-paced training program and then meet with a trainer online for more hands-on experience.
Online Training is broken down over a course of time and it will take approximately 2-3 months to be fully trained for a CSR position.
Training is paid.

Additional Details:

80% of the business operations are from Thursday to Sunday
Salary rate: $15.60 per hour

About Our Company:

ABOUT US
DELIVERING AWESOME SINCE 1967
Time flies when you do what you love. We know because we’ve been making great pizza since 1967. Along the way, we’ve grown to more than 750 restaurants from coast to coast, becoming a trusted brand and leader in the foodservice industry. We’re proud of the quality food we make – and the difference we make in communities across Canada. We’ve made a lot of pies – and memories – over the years. Find out what goes into both!