Mission Services

Job Position: Residential Client Advocate

  • Application Deadline: 7th April 2023
  • Employment Type: Full time
  • Location(s): Hamilton
  • Compensation: $22.08 per hour
  • How to Apply: Submit your resume and cover letter to gmorley@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

• Successful candidates will hold at minimum a diploma in Social Service Work. A diploma in Assaulted Women and Children Counsellor and Advocate or degree in Social Work is preferred
• Minimum two (2) years of work experience in fields of gender-based violence, addiction, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two to four (2-4) years of experience is preferred
• Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
• Demonstrated understanding of working from an intersectional feminist lens
• Demonstrated ability to provide person-centered, trauma-informed and AR/AO services and supports to women and children with diverse experiences and identities
• Excellent counselling, crisis intervention, organizational and interpersonal skills
• Ability to work under pressure and in crisis situations
• Confident decision maker and enthusiastic team player
• Committed to upholding the organization’s mission, values and standards
• Fluency in French is an asset

Key Responsibilities:

The full-time Residential Client Advocate uses a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals to reside during this process. The Residential Client Advocate will provide service from a trauma-informed, ARAO lens, and a client-centered approach while respecting each woman’s self-determination and personal decision making.
• Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing service user assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
• Engage with service users in all areas of the shelter
• Participate in developing and delivering on site groups and activities for residents
• Ensure the overall management, safety and security of the shelter is maintained
• Keep systematic records using automated case management software and in-house tools such as log books and report templates
• Assist in the training and supervision of students and volunteers at Women’s Services
• Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School Board
• Participate in regularly scheduled staff meetings and training
• Work safely, identify any health and safety concerns and report to management, and follow Mission Services’ workplace health and safety policies and procedures at all times
• Ensure that residents have access to participate in barrier-free services and assist and empower each resident to set and take steps towards achieving their personal goals
• Adhere to a strict confidentiality policy
• Other duties as required to ensure the continuation of service to residents

Additional Details:

• 37.5 hours per week, weekends required on a rotating basis
• 8:00AM-4:00PM or 4:00PM-12:00AM shifts-effective March 19, 2023 shifts will change to 7:00AM – 3:00PM, 3:00 PM – 11:00 PM. (required to be at work 15 minutes before scheduled shift to participate in shift change)
• Police Vulnerable Sector Check
• Two-Step Tuberculosis Skin Test
• Proof of double COVID-19 vaccination, or willingness to register to receive these vaccinations as soon as possible
• $22.08 Per hour
• * Benefits after 3-months
• Group RRSP Employer matching up to 3% after one (1) year of continuous employment

About Our Company:

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities
Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality