Markstone Landscaping

Job Position: Customer Service Representative (Front End)

  • Application Deadline: 16th October 2022
  • Employment Type: Full time
  • Location(s): Burlington
  • Compensation: $17.23 to $24.00 per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to vpeart@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

A suitable candidate for this role would possess at least 6 months to 1 year of experience in a similar role related to customer facing, data entry, account management, or retail operations. Depending on the flexibility and nature of the employer’s line of work, this could also be a “no experience required” role. The candidate should possess at a minimum a high-school diploma or equivalent, or a college certification or diploma in Business Administration, and an intermediate knowledge of computers including the Microsoft Office Suite of programs in addition to any other third-party software utilized by the employer and outlined in the job posting.

Key Responsibilities:

Overall Customer Service Representatives are the primary point of contact for all customer inquiries, including complaints, billing, and queries regarding products and services. They may also engage in office administrative duties such as setting appointments, processing customer requests in accordance with company policies and procedures and creating schedules for work crews.
• Monitor email and phone line in order to be the first point of contact for all incoming customer calls and inquiries
• Screen/qualify all incoming sales leads using designated criteria.
• Record all incoming sales leads using CRM platform.
• Schedule all qualified leads into Sales Representative’s schedule.
• Assist Sales Representative by scheduling and confirming customer appointments
• Assist with scheduling locates with Ontario One Call as needed.•
Other duties as assigned

Additional Details:

Knowledge:
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Administrative – Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and workplace terminology
• Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
Skills:
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking – Talking to others to convey information effectively
• Service Orientation – Actively looking for ways to help people
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Abilities:
• Oral Comprehension – The ability to listen to an understand information and ideas presented through spoken words and sentences
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand
• Speech Clarity – The ability to speak clearly so others can understand you
• Speech Recognition – The ability to identify and understand the speech of another person
• Near Vision – The ability to see details at close range
Other Attributes:
• Attention to Detail – Being careful about detail and thorough in completing work tasks
• Cooperation – Being pleasant with others on the job and displaying a good natured, cooperative attitude
• Integrity – Being ethical and honest
• Dependability – Requires being reliable, responsible, and dependable, and fulfilling obligations
• Concern for Others – Being sensitive to others’ needs and feelings and being understanding and helpful on the job

About Our Company:

Markstone Landscaping is an interlocking and concrete contractor providing landscaping services to residential homeowners in Etobicoke, Mississauga, Milton, Brampton, Oakville and Burlington. Since opening our doors in 2007, we have specialized in concrete and interlocking driveways, front entrances, walkways backyards, pool decks and more in the GTA. Our Value Through Efficiency mantra means you get the results you want on time and on budget with no corners cut.