Marks Supply Inc.

Job Position: Warehouse & Counter Associate

  • Application Deadline: 8th July 2022
  • Employment Type: Full time
  • Location(s): Burlington,Oakville,Hamilton
  • Compensation: $18.00 to $20.00 per hour
  • How to Apply: Submit your resume and cover letter to
    or submit them using the Apply button below.

Required Qualifications:

The motivation. You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with minimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems. You have the curious mind of a person who is eager to learn more about business and how well it serves its customers. You have the motivation to get better at your tasks and the zeal to succeed.
The technical skills. You understand how to use a computer and can easily apply this knowledge in using warehouse technology.
The interpersonal skills. You are extremely comfortable taking in-coming and making outgoing telephone calls. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have excellent written and verbal communication skills.
The flexibility. You can work evenings and Saturdays on occasion.

Key Responsibilities:

Learn. You will participate in training and coaching to build your product and industry knowledge and grow your sales skills.
Provide excellent customer service. You will respond to customer telephone inquiries quickly and professionally, demonstrating in-depth product and pricing knowledge.
You will: Coordinate orders, ensure accuracy of both the products, the correct pricing, and confirm delivery time.
Research out-of-stock and special requests by reaching out to suppliers and other branches for pricing, lead times, freight costs, minimum-buy requirements, and manage special orders.
Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met, upselling whenever possible.
Develop positive relationships with customers, work to resolve any issues, avoid conflict, and escalate when needed.
Assist counter with customer orders, pickups, and returns as required.
Participate in yearly inventory count and Saturday counter shifts as scheduled
Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads for upselling or cross-selling with the Sales and Growth team, collaborating to accomplish department and company objectives.

Additional Details:

What’s in it for you

A dynamic work environment. No two days are the same when you work at Marks Supply. You will have the chance to take on new challenges each day as you constantly connect with all facets of our business. You could be helping out the transportation unit one day and collaborating with the showroom staff the next. This lively workspace allows you to improve your understanding of our business, and to propel your career forward as you grow into different positions within it.

Career development. At Marks Supply, we are devoted to the professional growth of our staff, regardless of their role within the organization. We are committed to rolling out training programs designed to open our people up to a myriad of roles within the company. This position offers the opportunity for you to transition to different roles within the organization, including but not limited to sales, marketing, people management, operations and even executive leadership like some of our department heads. As you gain more experience, you will be able to take on more responsibilities as many senior roles open up to you.

Impact. We are in the business of enriching the lives of our customers with top-of-the-line products. Your work will go a long way in streamlining the quality of our service, improving our relationship with our customers. This will lead to more sales, and in the resulting company growth, your input will not go unnoticed.

Need more reasons to join?

Marks Supply is a place where respect for the person, the work, and opinions are paramount. With executive leaders onsite weekly, this is a place that retains and actively nurtures a small company feel while drawing on the benefits and support of a larger organization. Our culture is built around supporting a better life for our employees. We have a roster of people who have been with us for over 15 years and a welcoming environment and room to grow for new team members.

We appreciate you. We are committed to the growth and development of our employees in both their professional and personal lives through our Build a Better Life (BABL) program. We offer tools and resources including comprehensive health benefits for you and your family; Employee and Family Assistance Program; financial planning and saving resources; educational reimbursement and more.
We foster a casual atmosphere and a distinct lack of bureaucracy. Our uniqueness is access to decision makers, an openness for ideas, and the confidence that you aren’t a number, you are a name. We pride ourselves on a place where people can bring their whole self to work and we train our managers on how to adapt to an individual’s learning and feedback style. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us.
We care. There’s just no other way to put this. No bells, no whistles needed. At Marks Supply, taking care of our people and giving back to our community is a priority. We support the Canadian Cancer Society and KidsAbility as well as our We Care/We Share award that splits donations between an employee cause and a client cause.
We have fun. In fact, we have a whole team dedicated to planning it. When in-person gatherings are allowed, we host skating nights, family BBQs, annual branch dinners, an in-house baseball team; a party to celebrate long term employees. Every month we publish our Coming Down the Pipe employee newsletter with educational tips, songs, and more shared by the people who make up our teams.
If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can’t promise it will be a fit, but we do promise to consider your experience. Apply now.

Marks Supply welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About Our Company:

A fulfilling career with Marks Supply!
We are hiring experienced warehouse associates. These are hands-on positions that are responsible for manually selecting customer products, executing day-to-day warehouse operations and maintaining the integrity of our inventory. You’ll play an important role in establishing and maintaining trustworthy relationships with our staff, customers and vendors.
Marks Supply is a top independent plumbing and HVAC wholesaler in Ontario. For over 50 years, we have supplied the most trusted, innovative products, provided reliable customer service and built a talented team of employees. We work hard, we grow together and always celebrate as a team