Job Position: Bilingual Customer Service Representative
- Application Deadline: 13th July 2025
- Employment Type: Seasonal
- Location(s): Burlington,Oakville,Oakville,Burlington
- Compensation: $17.13 per hour
- How to Apply: Submit your resume and cover letter to tthomas@goodwillonline.ca
Required Qualifications:
Fluency in both English and French is required; additional languages are a plus.
Minimum 2 years in customer service, preferably in healthcare or e-commerce.
Strong communication skills with the ability to communicate clearly and effectively.
Proficient in data entry with attention to detail.
Ability to work in a fast-paced environment while maintaining professionalism.
A positive attitude and willingness to learn new skills.
Experience using customer service software, email platforms, order management systems, EMR, CRM, and pharmacy management systems.
Familiarity with upselling techniques is advantageous.
Minimum 2 years in customer service, preferably in healthcare or e-commerce.
Strong communication skills with the ability to communicate clearly and effectively.
Proficient in data entry with attention to detail.
Ability to work in a fast-paced environment while maintaining professionalism.
A positive attitude and willingness to learn new skills.
Experience using customer service software, email platforms, order management systems, EMR, CRM, and pharmacy management systems.
Familiarity with upselling techniques is advantageous.
Key Responsibilities:
Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, or chat in both English and French.
Utilize effective phone etiquette to create a positive experience for customers.
Assist customers with product information, order placements, and account management.
Engage in upselling techniques to promote additional products or services that meet customer needs.
Perform data entry tasks accurately to maintain up-to-date customer records.
Collaborate with team members to ensure a seamless customer experience.
Stay informed about company products, services, and promotions to better assist customers.
Utilize effective phone etiquette to create a positive experience for customers.
Assist customers with product information, order placements, and account management.
Engage in upselling techniques to promote additional products or services that meet customer needs.
Perform data entry tasks accurately to maintain up-to-date customer records.
Collaborate with team members to ensure a seamless customer experience.
Stay informed about company products, services, and promotions to better assist customers.
Additional Details:
Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, or chat in both English and French.
Utilize effective phone etiquette to create a positive experience for customers.
Assist customers with product information, order placements, and account management.
Engage in upselling techniques to promote additional products or services that meet customer needs.
Perform data entry tasks accurately to maintain up-to-date customer records.
Collaborate with team members to ensure a seamless customer experience.
Stay informed about company products, services, and promotions to better assist customers.
Utilize effective phone etiquette to create a positive experience for customers.
Assist customers with product information, order placements, and account management.
Engage in upselling techniques to promote additional products or services that meet customer needs.
Perform data entry tasks accurately to maintain up-to-date customer records.
Collaborate with team members to ensure a seamless customer experience.
Stay informed about company products, services, and promotions to better assist customers.
About Our Company:
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. The ideal candidate will be fluent in both English and French, providing exceptional customer service and support to our diverse clientele. This role requires strong communication skills, a friendly demeanour, and the ability to handle customer inquiries effectively while promoting our products and services.