Indus Community Services

Job Position: Director- Newcomer Services

  • Application Deadline: 20th August 2022
  • Employment Type: Full time
  • Location(s): Mississauga
  • Compensation: $80,000.00 to $85,000.00 per year
  • How to Apply: Submit your resume and cover letter to
    or submit them using the Apply button below.

Required Qualifications:

 Masters level in degree in Public Administration, Social Work (MSW), or equivalent education in a related human
services field.
 Minimum 10 years’ experience in community health services & program development/management at a senior level.
 Strong understanding of human services (settlement, employment and newcomer related programming) in large
urban settings.
 Demonstrated strong interpersonal skills, capable of developing consensus and motivate individuals in mixed and
complex working environments, both within and outside the organization, to achieve common goals and outcomes.
 Outstanding strategic analysis capabilities via research, networking and other sources that support longer term
planning and strategic decision making.
 Demonstrated knowledge of laws, regulations, policies and evidence-based management practices that are relevant
to Newcomer programs.
 Ethical and independent, demonstrating a high standard of professionalism and respect for confidentiality and
 High level judgment and initiative in problem resolution of complex issues in both people and operational areas.
 Experience working at a policy level and driving advocacy initiatives within an established network on behalf of
individuals and families.

 Demonstrated ability and experience developing grant/program funding proposals to government, foundations,
corporate and private funders.
 Excellent verbal and written communication skills.
 Ability to work flexible hours and in a fast-paced environment.
 Experience and sensitivity in dealing with members of diverse cultural and racial backgrounds.
 Experience with and appreciation for South Asian cultural norms and sensitivities is an asset.
 Valid Driver’s License with own transportation a must.
 Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.
 It is a condition of employment that employees provide proof that they are fully vaccinated against COVID-19 prior to
the start date of employment. Applicants who have appropriate written proof of a medical reason, or a reason
pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis in
compliance with Indus’ legal obligations.

Key Responsibilities:

 Lead a Newcomer Services team committed to the delivery of best-in-class client centred programs and services.
 Lead, develop and manage the Peel Community Benefits Network, in addition to any new projects as assigned and
successfully integrate them into existing programs and services.
 Plan, develop and implement long-term strategies, goals and objectives and partnerships to support the strategic
directions of Indus’s programs in an effective and efficient manner consistent with the philosophy and mission of the
organization, safety, security, professional standards and relevant legislation.
 Develop the annual operating plan, budget and program evaluation framework in alignment with Indus’ strategic plan
and directions for Newcomer Services within the context of the agency’s funder agreements.
 Develop and oversee an integrated management dashboard for program metrics that are consistently collected and
compiled periodically to measure the performance and outcomes of program interventions and reported to the ELT,
DMT, Board and funders to maximize the efficiency and effectiveness of the services provided to the community.
 Lead the development of program policies, guidelines, procedures and evidence-based management practices and
quality improvement plans for effective program implementation to support best in class services.
 Establish and maintain effective relationships with funders, internal and external stakeholders.
 Oversee program budgets, expenditures, funder reporting for the purposes of contractual compliance in coordination
with the CEO, ELT and DMT.
 Regularly explore and access additional funding opportunities in order to enhance existing program and services.
Participate in broad based planning through affiliation with other community organizations to initiate and establish
inter-disciplinary coordinated approach and leadership in exploring joint programming activities and resource
 Compile, analyze and report trends in the program, identifying issues and developing and recommending solutions.
 Participate in the development of public education related reports, documents/presentations or statements and work
within established guidelines.
 Monitor program activities on a regular basis and conduct timely evaluation according to the program evaluation
framework to assess the impact and success and recommend changes to enhance the program, as appropriate.
 Manage risks associated with program activities and take appropriate action in consultation with the CEO, ELT and
 Supervise and conduct performance evaluations of direct reports, assign work, review quality of results and evaluate
the overall performance (individually & jointly) of the Newcomer Services program.
 Provide clear direction, performance expectations and standards, orientation, coaching, guidance and support to
direct reports.
 Support the Newcomer Services team by listening to concerns and suggestions and provide regular follow-up and
feedback in a timely manner.
 Participate actively in the ELT and DMT meetings regularly to drive the organizational growth and day-to-day
management; key board committees to provide program advice and is a key leadership member to representative
partner networks and in related community activities.
 Act as the committee liaison to a Board Committee (if assigned); manage and coordinate all committee activities.
 In conjunction with ELT peers, serve as Acting CEO/Acting Executive Team Member, as part of the agency’s
emergency CEO succession plan.
 Continually develop and evolve the Director – Newcomer Services position, in consultation with the CEO, to align it
with the emerging needs of the organization and the evolving changes within its operating environment such as
ongoing maintenance of agency and professional accreditation.
 Along with the CEO, represent the organization to the board, funders and networking and community partners.
 Coordinate funder communications and related requirements.
 Participate in staff and team meetings, and professional development opportunities as required.
 Perform other duties as assigned from time to time.

Additional Details:

Reporting to the CEO, the Director – Newcomer Services is a collaborative member of the Executive Leadership Team
(ELT) and the Departmental Management Team (DMT) and is accountable for providing leadership and strategic
direction consistent with the Indus’ strategic goals and managing execution to deliver desired outcomes. This includes
the overall planning, development, delivery and effectiveness of programs, and the effectiveness of day-to-day
program operations. The Director will build and mentor a high performing team responsible for a service-oriented
culture that is responsive to the ongoing and emerging needs of the communities served by Indus. They will maintain
professional relationships with community stakeholders and funders at all levels and stay current on region wide
initiatives and developments in the sector.
The Director – Newcomer Services will demonstrate the following personal competencies:
 Strong people skills – a collaborative team player capable of building trusting relationships at all levels of an
organization, with a participative management style.
 Responsiveness – ability to anticipate needs and commit to respond in agreed timeframes.
 Innovative and strategic thinker – ability to identify, develop and implement new ideas and concepts drawn from the
settlement & related sectors.
 High degree of professional and personal integrity.
 Capable of delivering on commitments – setting clear objectives and deliverable goals.
 Driven and hardworking – ability to get things done within agency protocols and program standards.

About Our Company:

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local
communities for over three decades. We are a registered charity, supported by our donors and by all three levels of
government. Through our professional staff, we are a leader in the provision of culturally responsive services to
newcomers, families, women & seniors.
Vision: To be leaders in building strong and inclusive communities.
Mission: We are a community benefit organization focused on building resilient and healthy
communities by offering person-centered, anti-oppressive programs and services.