Goodwill Amity

Job Position: Donations Coordinator

  • Application Deadline: 12th August 2022
  • Employment Type: Full time
  • Location(s): Burlington
  • Compensation: Start at $15.00 per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to
    or submit them using the Apply button below.

Required Qualifications:

Areas of Knowledge/Technical Skills:
-Strong organization, decision making, customer service and communication skills.
-Able to work with a sense of urgency, independently and multi-task with minimal supervision.
-Able to safely lift up to 50 pounds, frequent bending and carrying.
-Able to stand for extended periods of time.

Education / Work Experience:
-High School Diploma or working towards.
-Previous customer service experience.
-Thrift store or donated goods experience is nice to have but not essential

Key Responsibilities:

In accordance with Goodwill’s standards for donor coordinator/customer service, provides outstanding donor service by greeting donors upon arrival as well as the coordination of donated items in-store, at the door, or curbside. In addition, assists the production or retail team with sorting and movement of product as required.

1. Customer / Donor Service.
2. Donation collection, coordination, organization and storage.
3. Other operational duties.

Customer / Donor Service
1. Provides prompt and pleasant service to customers/donors in accordance with Goodwill customer service standards.
2. Assists customers/donors by accepting donated items in-store, at the door and/or curbside. May include providing assistance with items directly from the donor’s vehicle.
3. Interaction with customers/donors includes immediate assessment of donations, ensuring the donated items are in-line with Goodwill’s list of acceptable items.

Donation Collection and Storage
1. Utilizing available shelving, delta cages and other equipment, ensures the donation centre interior and exterior is well organized through appropriate and safe sorting and storage of donated items.

Other Operational Duties
1. Provides assistance to the production and/or retail team sorting and moving product as required or assigned.
2. Works in a safe manner with due regard for all procedures related to the health and safety of the location, reporting any deficiencies to management for immediate resolution.
3. Perform general cleaning duties for donations area as required.

Additional Details:

Working Conditions:
Physical Effort: Moderate to high – Long periods standing and/or walking, Variable lifting up to 50 lbs.
Physical Environment: Retail store-type location. Inside and outside activities, some exposure to weather.
Sensory Attention: 80% of time interacting in-person with customers.
Mental Stress: Moderate to Medium.

This job description may not be inclusive of all responsibilities necessary to contribute to the success of the Department and the Organization.

About Our Company:

Goodwill Amity harnesses the power of work to address the most pressing social, economic and environmental challenges today: we’re a path to income security for individuals and their families; we’re a catalyst for strong and healthy neighbourhoods; we’re a benchmark for sustainability in the retail marketplace. In all these ways, Goodwill Amity is influencing positive, long-lasting transformational change