Job Position: Guest Services Supervisor
- Application Deadline: 15th November 2024
- Employment Type: Full time
- Location(s): Mississauga
- Compensation: $23.00 to $25.00 per hour
- How to Apply: Submit your resume and cover letter to vlebrun@germainhotels.com
Required Qualifications:
Minimum of 1-2 years of previous hotel experience
Hospitality or tourism diploma/degree an asset
Excellent communication skills, oral and written
A second language an asset
Demonstrate organization and multi-tasking abilities
Strong computer knowledge (experience with Opera PMS program an asset)
Professional and friendly, strong ability to work in team
Key Responsibilities:
GSS supports the GSM in guiding all front office employees (Front Desk, Reservations, Night Audit, Concierge and bellman when applicable) to achieve the company’s strategic direction, focusing on policies, procedures, vision and values. The GSS serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Energetic and passionate about customer service, the ideal candidate has a knack for problem solving and strong leadership skills!
YOUR ROLE
Responsible for the Front Desk, Reservations, Night Audit, Concierge and Bellman
Ensuring a smooth operation and the highest level of guest satisfaction.
Review arrival reports including regular guests as well as VIPs to ensure all special requirements are met or exceeded.
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
Effectively maximizes inventory levels during high occupancy/sold out nights.
Knows all procedures for emergency and general crisis situation management.
Consistently demonstrates a commitment to personalized guest service excellence.
Complies with the Alt Hotel policies, procedures and code of ethics.
Performs any and all other tasks assigned by management.
Additional Details:
A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family
INFO: Alt Hotel Toronto Airport – 6080 Viscount Road -Mississauga, ON L4V0A1
Full-time, 30-40 hours per week, day, evening and weekend shifts, hourly wage between 23.00 and 25.00$
About Our Company:
Our mission is to develop, build and manage boutique hotels characterised by contemporary design and personalised customer service under three brands: Le Germain, Alt and Escad.
Join us, not just for a career, but to immerse yourself in a culture where boldness, respect, generosity and a sense of aesthetics are the pillars of our success. Here, every talent has its place and every contribution shapes our collective future. Take advantage of special rates to travel across Canada and explore opportunities for internal mobility!