Embassy Suites by Hilton Niagara Falls Fallsview

Job Position: Reservations Agent

  • Application Deadline: 8th July 2022
  • Employment Type: Full time
  • Location(s): Niagara Falls,Niagara-on-the-Lake,Fort Erie,West Lincoln,Welland,Wainfleet,Thorold,St. Catharines,Port Colborne,Pelham
  • Compensation: $16.00 per hour
  • How to Apply: Submit your resume and cover letter to rgiacomelli@fallsviewgroup.com
    or submit them using the Apply button below.

Required Qualifications:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Minimum 1 year of Customer Service experience, with previous Reservations/call centre environment experience preferred
High school diploma or equivalent
Excellent time management and organizational skills
Ability to work all shifts (including Weekends and Holidays)

Key Responsibilities:

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

Additional Details:

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

About Our Company:

Embassy Suites By Hilton Niagara Falls – Fallsview Hotel is the nation’s largest brand of upscale, all-suite hotels with more total suites than any of it’s competitors. In the exciting world of hospitality, The Embassy Suites By Hilton Niagara Falls – Fallsview Hotel is a definitive leader providing full service accommodations in a breathtaking setting. We pride ourselves in achieving outstanding results by providing exceptional level and memorable service at all times.

Our team is dynamic, progressive, and always looking for inventive thinkers to share their ideas and to continue the traditions of innovation and creativity that drives our organization.