Concentrix

logo of Concentrix

Job Position: Technical Customer Service Representative

  • Application Deadline: 30th September 2021
  • Employment Type: Full time
  • Location(s): Hamilton
  • Compensation: per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to rcagas@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
Join us for a defined career path with pay increases at each level, development opportunities and a dynamic work environment!

Are you great at actively listening to customers, determining their needs and helping to resolve their issues effectively? If you are helpful, detail oriented, and enjoy solving problems Concentrix is the place for you.

Candidate Profile:
Courteous with strong customer service orientation
High School Diploma or Equivalent
6 months Customer Service experience
Dependable with proficient attention to detail
Typing speed of 35 wpm minimum
Ability to work as a team member, as well as independently with minimal supervision
Ability to effectively communicate in English, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Familiarity with iOS and/or macOS, or comparable technology, is preferred
Ability to learn including strong problem-solving skills

Key Responsibilities:

Responsibilities:

In this role you will provide best in class customer service as you field incoming calls. You will answer inbound calls from customers having problems with their smart phones and computers. Problems range from simple password resets to more complex issues where you will utilize your excellent customer service and problem-solving skills to:

Greet customers in a courteous, friendly, and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

Additional Details:

We offer a positive culture committed to partnership and continuous improvement that includes:

Competitive pay with a defined career path and strong growth potential
Advancement opportunities
Medical, Dental, and Vision benefits at 3 Months
Paid training program – you bring the customer service; we’ll teach you the rest
Access to courses and training for continual learning and development
Great WorkPerks! Get discounts on tickets and other cool stuff
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status

Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Must live within the greater Hamilton area to be eligible for this position.

Due to COVID-19 this position requires you to work REMOTE and ONSITE.

The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Hamilton, ON

Location: CAN Hamilton
Language Requirements:
Time Type: Full time
Please Note: Job cannot be performed in the state of Colorado, USA.

About Our Company:

WHAT WE DO
We help the world’s best brands deliver exceptional experiences, with exceptional outcomes.

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter and more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions; we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.