CIBC

Job Position: Client Service Representative

  • Application Deadline: 21st July 2022
  • Employment Type: Full time
  • Location(s): Hamilton
  • Compensation: per hour
    Compensation to be determined based on experience
  • How to Apply: Submit your resume and cover letter to gmorley@goodwillonline.ca
    or submit them using the Apply button below.

Required Qualifications:

Skills
Communication, Customer Engagement, Customer Experience (CX), Customer Service, Leveraging Technology, Organizing
. You put our clients first.
. You engage with purpose to find the right solutions.
. You go the extra mile, because it’s the right thing to do.
. You’re goal oriented.
. You’re motivated by accomplishing your goals and delivering your best to make a difference.
. You’re passionate about people. You find meaning in relationships, and surround yourself with a
diverse network of partners. You connect with others through respect and authenticity.
. You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
. Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

Key Responsibilities:

What you’ll be doing
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

How you’ll succeed
Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Additional Details:

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location:
Hamilton-Commerce Place
Employment Type:
Regular
Weekly Hours:
37.5

About Our Company:

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.